How It Works

With BasicTalk™ home phone service, you use your existing high-speed Internet connection to make unlimited calls to anywhere in the U.S. for just $9.99 a month, every month. That's not an introductory offer - it's a regular low-price calling plan you can count on. And with Basic Talk, there's no annual contract, no hidden fees and no cost to keep your number.

Get everything you want in a home phone service, nothing you don't.

Then it's only a few simple steps to get started:

1. Connect your BasicTalk Box™ to an
    open port on your Wi-Fi router.

2. Plug any home phone into the
    BasicTalk Box.

3. Pick up your phone and start dialing.

Seriously, it's that easy.

Want to know more?

Click the questions below for additional information, explore all FAQs or visit the Support section.

What is a router and what is a modem and why are they important?


A router allows you to effectively use your Basic Talk service and your home computer and other devices at the same time. A router, modem and your BasicTalk Box™ work together to bring you Basic Talk service using your Internet connection. Your Internet Service Provider (ISP) typically provides a wireless device that combines both a router and a modem.

Router - a device that connects networks and transfers packets of data when it is addressed to a computer on a connecting network. Routers are used to share a single Internet connection with multiple computers or network devices.

Modem - a device that transmits data over communication lines such as the phone. Both cable and DSL modems are types of broadband modems.

The BasicTalk Box - a device that plugs into a broadband Internet connection and a traditional phone, enabling you to make and receive VoIP calls.

How do I set up my voicemail?


Log into My Account, then:
- Click the Summary tab. 
- Go to Features & Settings and click Voicemail Settings.
- Go to Voicemail and click Edit.
- Set the number of seconds incoming calls will ring before going to Voicemail.
  Allow five seconds for each ring. For example, set 25 seconds for five rings.
- Click Save. This also turns on your Voicemail feature.

How long does it take to transfer my telephone number?


A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".

Is BasicTalk™ easy to install?


The BasicTalk Box™ is easy to set up, it's small and it's portable. Just connect your BasicTalk Box™  to your Wi-Fi router and your touch-tone phone. An easy to follow installation guide is included with the BasicTalk Box™ package. Are you traveling? You can take your BasicTalk with you because it works virtually anywhere with a high-speed Internet connection.

How is the sound quality with BasicTalk?


BasicTalk provides a clear sound and digital call quality that is comparable to traditional landline or mobile phone service.

Is an Internet connection included with BasicTalk™ service?


No, to use BasicTalk service, you need broadband Internet service from a third-party Internet Service Provider (ISP). BasicTalk works with any high-speed Internet service (such as DSL or cable).