At BasicTalk we provide a safe and reliable means of communication in times of emergency. BasicTalk 911 Dialing service is different from traditional 911. As your safety and security is important to us, you will complete or will have completed a short form during the sign up process requiring you to provide the street address, city and state where you will be using your BasicTalk service (registered address).
Most of our customers have access to Enhanced 911 (E911) service. With E911 service, when you dial 911, your BasicTalk telephone number and registered address is sent to the local emergency center serving your location, and emergency operators have access to this information in order to send help and call you back if necessary.
Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911 or limited E911 service. With basic 911 or limited E911 service, when you dial 911, local emergency operators answering the call may not see your BasicTalk telephone number or your registered address because the emergency center may not be equipped to receive, capture or retain your BasicTalk telephone number and registered address. You must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers’ information, we will automatically upgrade customers with basic 911 to E911 service. We will not notify you of the upgrade. In the event that there is a problem validating the registered address you provided, or you are located in area that is not covered by native 911 network, your 911 call will be sent to the BasicTalk national emergency call center. A trained agent at the emergency call center will ask for your name, telephone number, and location, and then transfer you to the local emergency center.
Registration of Your Physical Location Required
For purposes of 911, you must register with Basic- Talk the physical location where you will utilize our service with that phone line. We will register the physical location you provide as part of subscribing to our service. It is your responsibility to confirm the accuracy of your physical address by using your online account to make any changes, additions, or transfers of phone numbers. When you move your device to another location, you must update your location. If you do not update your location, your 911 calls may be sent to an emergency center near your old address. You may register only one 911 location at a time for each phone line. Remember that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, ISP or BasicTalk phone service is terminated. To check your 911 activation status at any time, login to your web account or dial 933 from your BasicTalk phone.